At Leather Modes Apgerbs, we take great pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward and hassle-free refund process. Please review our refund policy below to understand your rights and how to proceed with a return.
1. Eligibility for Refunds
Standard Products:
You are eligible for a refund on standard products if you initiate the return within 30 days of receiving your order. The product must be in its original, unused condition with all tags and packaging intact.
Custom Products:
Due to the personalized nature of custom products, we cannot offer refunds or exchanges unless the item is defective or does not match the specifications agreed upon at the time of purchase.
Sale Items:
Items purchased on sale are eligible for a refund only if they are defective. Please note that sale items cannot be returned for reasons other than defects.
2. How to Request a Refund
Step 1: Contact Us
If you wish to request a refund, please contact our customer service team at [returns@leathermodesapgerbs.com] with your order number, a description of the issue, and any relevant photos if the item is defective.
Step 2: Return Authorization
Once your refund request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item. Please do not send the product back without a RAN, as it may not be processed correctly.
Step 3: Ship the Product
Pack the item securely in its original packaging and include all accessories, tags, and documentation. Please ship the product back to us using a trackable shipping method. We recommend purchasing shipping insurance, as we are not responsible for items lost or damaged in transit.
Step 4: Refund Processing
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or credit card provider.
3. Non-Refundable Items
- Gift cards
- Custom or personalized products (unless defective)
- Products that have been used, damaged, or altered by the customer
- Final sale items (unless defective)
4. Exchanges
If you received a defective or incorrect item, we are happy to exchange it for the correct one. Please contact us at [returns@leathermodesapgerbs.com] with your order number and details about the issue, and we will arrange an exchange at no additional cost to you.
5. Shipping Costs
Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise agreed upon.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [returns@leathermodesapgerbs.com]. We will work with you to resolve the issue promptly, either by issuing a refund or sending a replacement item.
7. Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team:
Leather Modes Apgerbs
Email: [returns@leathermodesapgerbs.com]
Phone: [+1 (555) 123-4567]
Address: [Your Physical Address Here]